Privacy Policy
Last updated: April 28, 2026
This Privacy Policy describes how Tripoint Mortgage Group ("we", "us", "our") collects, uses, and protects personal information when you visit https://tripointmortgagegroup.com or contact us about mortgage services.
1. Information We Collect
We collect information you provide directly to us, including:
- Contact information (name, email, phone number, mailing address)
- Financial information necessary to assess mortgage applications (income, debts, assets, credit consent)
- Property information (address, valuation, existing mortgage details)
- Communications between you and us (including phone calls, emails, and form submissions)
We may also automatically collect technical information when you visit our website, including IP address, browser type, pages viewed, and time spent on the site.
2. How We Use Your Information
We use personal information to:
- Assess and process mortgage applications
- Communicate with you about your inquiry, application, or existing mortgage
- Submit applications to lenders, on your behalf and with your consent
- Comply with legal, regulatory, and FSRA obligations
- Improve our website and services
- Send relevant marketing communications, where you have consented
3. Sharing of Information
We share personal information only as necessary to provide mortgage services, including with:
- Lenders and mortgage default insurers (CMHC, Sagen, Canada Guaranty), with your consent
- Real estate appraisers, lawyers, and other professionals involved in your transaction
- Regulatory authorities (FSRA) where legally required
- Service providers who help operate our business (e.g., document storage, email delivery), under confidentiality obligations
We do not sell or rent your personal information to third parties for marketing purposes.
4. Cookies and Analytics
Our website uses cookies and similar technologies to understand visitor behaviour, improve user experience, and measure the effectiveness of our advertising. This may include third-party services such as Google Analytics and Meta (Facebook) Pixel. You can disable cookies in your browser settings, though some site features may not function correctly.
5. Data Retention
We retain personal information for as long as necessary to provide services and comply with legal obligations under FSRA, the Mortgage Brokerages, Lenders and Administrators Act (MBLAA), and applicable Canadian privacy law (PIPEDA). Mortgage application records are typically retained for 7 years after the closing or final decline.
6. Your Rights
Under PIPEDA and applicable provincial privacy laws, you have the right to:
- Access your personal information that we hold
- Request correction of inaccurate information
- Withdraw consent for marketing communications at any time
- File a complaint with the Office of the Privacy Commissioner of Canada
To exercise these rights, contact us at admin@tripointmortgagegroup.com.
7. Security
We use reasonable technical and organizational safeguards to protect personal information, including encrypted document portals, secure email channels, and limited internal access. No method of transmission or storage is 100% secure, and we cannot guarantee absolute security.
8. Children's Privacy
Our services are not directed to individuals under 18. We do not knowingly collect information from minors.
9. Changes to This Policy
We may update this Privacy Policy from time to time. Material changes will be posted on this page with an updated effective date.
10. Contact
Tripoint Mortgage Group
7681 Hwy 27, Unit #15, Woodbridge, ON L4L 4M5
Phone: 416-315-5484
Email: admin@tripointmortgagegroup.com